Change your mind? Need a different scent? With our 100% Happiness Guarantee, we make it quick and easy to find a solution for any return or exchange!
We pride ourselves in having a 100% Happiness guarantee! If for any reason your product doesn't live up to the hype, you have 90 days from the date of purchase to follow our simple steps to return or exchange it for something that you will love!
If you purchased a product from Amazon or any of our retail partners, you can either return or exchange it directly with them, or contact us at firstname.lastname@example.org! Please note, you won't be able to use our return portal for retail or Amazon orders but we'd still love to help you!
We will ship your new replacement or exchange within 3 business days of your refund being processed and approved! You will then receive a shipment email that contains your tracking information. Standard shipping times can be found here.
Refunds are processed immediately but it will depend on your bank when they show up in your account. Most banks process them within 1-3 business days but it can take as long as 10 business days for some institutions.
NO! Most of our returns are eligible for "Green Returns" so we can keep our emissions as low as possible. In any instance that they aren't, you will receive a prepaid shipping label to send your items back. Our easy portal will walk you through all the steps!
Most returns and exchanges can be done free of charge (and some even come with some bonus money!). However, if you choose to receive a refund to your original form of payment, there will be a $5 processing fee. Exchanges and gift cards will be given in the full amount paid.
Yes, of course! Just like all our other products, you have 90 days from the day of purchase to exchange your item. We make it easy through our return portal, start here!
Still have questions? Pop on our live chat in the bottom right corner of any page or send us an email to email@example.com.