FAQs
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Frequently asked questions
Product
Are your products vegan?
We're all about living that harmless lifestyle. That's why all of our products are vegan and cruelty free and will always be!
Do you use parabens, phthalates or preservatives?
No, and we never will!
Where is your product made?
Our products are handmade with love in Austin, Texas.
What does it mean to be Leaping Bunny Certified?
We love our furry friends. The Leaping Bunny certification guarantees that no new animal tests were used in the development of any product we use.
Are Long Wknd products safe to use while pregnant or nursing?
Although we stand behind our high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing. Our full ingredient lists can be found on each of our product pages.
Are Long Wknd products safe for sensitive skin?
Yes, always!
Is Long Wknd packaging recyclable?
Yep! Empty, clean containers (including the caps) should always be placed in a recycle bin. By collecting these bottles and reusing the plastic to make new containers from old ones, we help produce less new plastic.
Shipping & Returns
Where do you ship to?
We ship throughout the USA and Canada. We're working to expand internationally (we hear you!!) and can't wait to bring Long Wknd to your door ASAP.
Where are you located?
Our office is based out of New York City.
When will I receive my refund?
Refund requests will normally take 10-14 days to process. Once your refund has been processed, the full amount will appear back in your account within 3 to 5 business days (depending on your bank or credit card company).
What is your return policy?
We understand sometimes things don't always work out. We accept returns and exchanges within 15 days of receipt of your package. To start a return or exchange, please email our care team at care@longwknd.com
Can I find Long Wknd in stores?
Currently our products are only available at longwknd.com.
Subscription
What are the benefits to subscribing vs. one-time purchase?
Never run out of your favorite bodycare again! Plus, subscribing saves you 10% off each product.
Can I cancel my subscription at any time?
Absolutely! You can cancel the subscription on your own via the portal, or email us at care@longwknd.com!
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